Refund Policy

At Digital Autoplay, our priority is to deliver exceptional services to our valued customers. We understand that situations may arise where you may need to request a refund, and we are committed to handling such requests with fairness and transparency in accordance with the Consumer Protection Act (CPA) in Canada.

Initial Setup Fee

Upon payment of the setup fee, our dedicated team immediately begins working on setting up your account and its associated services. Due to the nature of our services, if you request a refund after this process has commenced, only a portion of the setup fee may be eligible for refund, based on the extent of work completed on your account.

Partial Refunds

In the event that the customer requests a refund for the setup fee after work has begun but before the setup process is finalized, we may offer a partial refund. This partial refund will be calculated based on the proportion of work completed relative to the total scope of the project. To ensure equitable compensation for the services rendered thus far while accommodating the refund request, we will deduct 20% for each day that has passed since the setup fee was charged.

NOTE: Any charges incurred by Digital Autoplay through our payment processor, Stripe, will also be deducted from the refund amount.

Example 1: If the setup fee was $750 CAD and 4 days have passed since the fee was charged, we will deduct 20% of the setup fee for each day. For 4 days, the total deduction would be $150 CAD x 4 = $600 CAD. In this case ($150 would be returned to the customer and additional stripe fees will be deducted)

Example 2: $5,000 Upfront Fee. For 4 days, the total deduction would be each day $1,000 x 4 days = $4,000 and only ($1,000 would be returned to the customer and additional stripe fees will be deducted)

Refund Eligibility

Please be aware that in certain cases, depending on the progress of the setup process and the extent of work completed on your account, it may not be feasible to offer any refund for the setup fee or upfront payments. Each refund request is assessed on a case-by-case basis, considering the specific circumstances involved.

Refund Processing Time

Please note that refunds may take up to 10 business days to be processed. We strive to process refunds as quickly as possible, but the actual timeline may vary depending on factors such as banking processes and payment provider policies. Rest assured that we will make every effort to expedite the refund process and keep you informed of any updates regarding your refund status. We appreciate your patience and understanding in this matter.

Enforcement of Consumer Protection Act (CPA)

You have 15 days from the date of your purchase to enforce any rights under the Consumer Protection Act (CPA) in Canada. During this period, we are committed to working with you to ensure fair treatment based on the services already provided. However, once this 15-day period has passed, refunds will no longer be available.

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